GENERAL TERMS AND CONDITIONS OF BLULINC NV

Version 2026.V1

Last updated: 25.01.2026

Blulinc NV
Booiebos 8A, 9031 Drongen (Ghent)
Company number: BE 0775.669.111

Support and charging sessions: support@blulinc.com
Invoicing: facturatie_be@blulinc.com

These General Terms and Conditions govern the contractual relationship between Blulinc NV and its customers. They are intended to clarify agreements, properly manage expectations, and legally establish the collaboration.

1. DEFINITIONS

1.1 In these General Terms and Conditions, the terms below have the following meaning:

(a) App and Platform: the Blulinc app, portals, backend, APIs, reporting modules, charging card and account environment, and all associated digital systems that Blulinc deploys to deliver services.

(b) Management: the technical and administrative follow-up of Charging Points, including monitoring, configuration, reporting, and ticket follow-up.

(c) Services: all services provided by Blulinc, including installation, configuration, management, monitoring, support, administration, reporting, interventions, and optional services.

(d) Hardware: every physical part of charging infrastructure, including components, accessories, mounting materials, and spare parts.

(e) Rental or Charging-as-a-Service: the provision of charging infrastructure by Blulinc for a periodic fee, possibly combined with Services.

(f) Customer: any professional natural person or legal entity acting within the scope of their professional, commercial, or business activity.

(g) Loading services: services relating to charging sessions, transactions, charging cards, roaming, account management, billing and payment processes, and associated support.

(h) Charging point: every charging pole, charging station, wallbox, charger, connector, accessories or related charging infrastructure for electric vehicles.

(i) Quotation: any written or electronic proposal from Blulinc, including scope, prices, schedule, and terms.

(j) Agreement: any contractual relationship between Blulinc and the Customer, including Quotations, purchase orders, work orders, SLAs, appendices, these General Terms and Conditions and subsequent written amendments.

(k) Parties: Blulinc and the Customer.

(l) Roaming partner: third party with which charging sessions outside (parts of) the Blulinc network are enabled.

(m) SEPA Mandate: an authorization for automatic debit of amounts due.

(n) Software and Firmware: software, firmware, cloud components and hardware updates, including systems from manufacturers and third parties.

(o) Working days: Monday to Friday, with the exception of public holidays in Belgium.

2. APPLICABILITY AND ORDER OF PRIORITY

2.1 These General Terms and Conditions apply to all Quotations, Agreements, deliveries, installations, Services, Charging Services, Rental Formulas, and invoices of Blulinc.

2.2 The general or special terms and conditions of the Customer shall not apply, even if Blulinc does not expressly dispute them.

2.3 In the event of a conflict, the following order of precedence applies: (a) the Offer and any special conditions, SLAs or written addenda; (b) these General Terms and Conditions; (c) the appendices to these General Terms and Conditions.

3. CONCLUSION OF THE AGREEMENT

3.1 The Agreement is concluded by written or electronic acceptance of the Offer, or as soon as Blulinc commences execution with the Customer's consent.

3.2 Quotations are valid for thirty (30) days, unless otherwise stated.

3.3 Changes to scope, schedule, or prices are only valid if confirmed in writing by Blulinc.

4. DURATION, RENEWAL AND TERMINATION

4.1 For Services and Charging Services that are not Leases, the standard duration is twenty-four (24) months, unless otherwise agreed in writing.

4.2 For Lease or Charging-as-a-Service, the standard duration is forty-eight (48) months, unless otherwise agreed in writing in the Quotation.

4.3 After the expiry of the applicable initial term, the Agreement will be tacitly renewed for successive periods of twelve (12) months, unless one of the Parties gives timely notice in writing.

4.4 Termination is only valid if it is in writing with a notice period of at least three (3) months before the end of the current period.

4.5 Late termination has no effect and leads to extension.

5. EXECUTION AND SCOPE

5.1 Blulinc supplies products and Services as described in the Quotation. Blulinc may organize the execution in the manner that is most appropriate technically and operationally.

5.2 Blulinc's obligations are obligations of means. No result is guaranteed, unless expressly stated in writing in the Agreement.

5.3 Unless agreed in writing, Blulinc does not guarantee uptime, loading speed, utilization rate, revenue, savings, payback period, or profitability.

6. OBLIGATIONS OF THE CUSTOMER

6.1 The Customer shall provide a safe, accessible, technically suitable, and regulatory compliant location, including a compliant electrical installation (AREI or equivalent) and sufficient capacity.

6.2 The Customer provides correct and complete technical information and cooperates reasonably to enable the execution.

6.3 The Client is responsible for all permits, authorizations, and consents from third parties (owner, trustee, building manager), if necessary.

6.4 Additional costs resulting from incorrect information, insufficient preparation, waiting times, or unforeseen circumstances on the part of the Customer shall be borne by the Customer.

7. INSTALLATION AND ACCEPTANCE

7.1 Time limits are indicative unless expressly agreed otherwise. Delays caused by third parties do not entitle the customer to compensation.

7.2 Cancellation less than 48 hours in advance, or impossible installation due to the Customer's actions, may give rise to call-out charges, administrative costs, and reasonable costs for reserved capacity.

7.3 The installation will be considered accepted upon commissioning, (partial) payment of the invoice, or in the absence of written comments within five (5) working days.

8. CANCELLATION OF QUOTATIONS

8.1 Cancellation within seven (7) calendar days after acceptance is free of charge.

8.2 Cancellation from the eighth (8th) calendar day onwards will result in a fixed compensation of thirty percent (30%) of the total Quotation amount excluding VAT.

9. PRICES AND PAYMENT

9.1 All prices are exclusive of VAT unless otherwise stated.

9.2 Invoices are payable within fifteen (15) days after invoice date.

9.3 Disputes must be made in writing within eight (8) days of receipt of the invoice. The undisputed part remains payable.

9.4 In the event of late payment, a flat fee of twenty-five euros (25 EUR) is due by operation of law, plus interest of ten percent (10%) per year. Blulinc may suspend services.

10. EARLY TERMINATION AND BUYOUT

10.1 In the event of termination by the Customer before the end of the current contract period, the Customer is obliged to pay for all remaining contractual months until the end of the applicable initial duration (24 months for Services/Charging Services, 48 ​​months for Rent, unless otherwise agreed).

10.2 In addition, an administrative fee of seventy-five euros (75 EUR) per Charging Point is payable.

10.3 This arrangement applies as a lump-sum compensation. The parties acknowledge that it constitutes a reasonable estimate of Blulinc's damages (planning, reserved capacity, fixed costs, operational organization).

11. HARDWARE, SOFTWARE AND WARRANTY

11.1 Hardware is covered exclusively by the warranty and responsibility of the manufacturer. The Customer acknowledges that Blulinc is not a manufacturer and waives any claim against Blulinc regarding defective Hardware, except in cases of intent or gross negligence on the part of Blulinc.

11.2 Software, firmware, and updates are the responsibility of the manufacturer or third parties. Blulinc is not liable for the operation, availability, compatibility, or consequences thereof.

11.3 If the manufacturer replaces or repairs Hardware under warranty, this does not, in principle, include labor hours, travel, disassembly, reinstallation, configuration, coordination, or re-inspection. These costs are billable to the Customer, unless the defect is exclusively and demonstrably attributable to Blulinc.

12. CHARGING SERVICES, CHARGING CARDS, ROAMING AND SEPA

12.1 Charging services may depend on third parties (roaming partners, charging point operators, payment providers). Blulinc is not liable for malfunctions or tariff changes by third parties.

12.2 When using SEPA, the Customer authorizes Blulinc to automatically debit the amounts due. Failed debits or reversals do not entitle the Customer to suspension. Any costs incurred shall be borne by the Customer.

13. ECONOMIC RISKS AND EXCLUSION OF PROFIT LOSS

13.1 Revenue, occupancy rate, and profitability of charging points are the responsibility of the Customer.

13.2 Blulinc is never liable for loss of profit, lost profits, loss of turnover, lost income, or consequential damages. The Customer cannot recover such damages from Blulinc.

14. LIABILITY

14.1 Blulinc is only liable for direct damage caused by intent or gross negligence.

14.2 Indirect damage is excluded, including consequential damage, economic damage, and reputational damage.

14.3 Total liability is limited to the amounts paid by the Customer in the three (3) months prior to the damage.

15. CONFIDENTIALITY, PRIVACY AND DPA

15.1 The Parties shall treat commercial and technical information confidentially for five (5) years after termination of the Agreement.

15.2 Blulinc processes personal data in accordance with the GDPR and its privacy policy. If Blulinc acts as a processor, the parties shall enter into a separate Data Processing Agreement (DPA) upon request.

16. COMMUNICATION AND NOTIFICATIONS

16.1 Formal notifications (termination, notice of default, complaints with legal impact) shall be in writing.

16.2 Email is legally valid, except where mandatory law requires a different form. If required by law or desired by the Customer, notification shall be sent by registered mail.

16.3 Official contact points: (a) operational and charging sessions: support@blulinc.com; (b) invoicing and payment: facturatie_be@blulinc.com.

16.4 Registered mail: Blulinc NV, Booiebos 8A, 9031 Drongen (Ghent).

17. FORCE MAJEURE

Blulinc is not liable for shortcomings due to force majeure or circumstances beyond its control, including network outages, strikes, regulations, weather conditions, problems at suppliers, manufacturers, roaming partners, or payment providers.

18. INVALIDITY

If a provision is invalid, the remainder shall remain valid. The parties shall replace the provision with a valid provision that approximates the intent as closely as possible.

19. APPLICABLE LAW AND COMPETENT COURT

Belgian law applies. Only the courts of the district of Ghent have jurisdiction.

APPENDIX A - SERVICES AGREEMENT (MANAGEMENT, SUPPORT, MONITORING AND INTERVENTIONS)

A1. Applicability and subject matter

A1.1 This Appendix A applies when the Customer purchases Services from Blulinc (such as management, monitoring, support, reporting, configuration, and interventions), whether or not in combination with the supply or installation of Charging Points.

A1.2 The concrete scope, number of Charging Points, rates, any SLAs, and exceptions are determined in the Quotation. In the event of a conflict, the Quotation prevails.

A2. What Blulinc exactly does

A2.1 Depending on the Quotation, the Services may include, among other things:
(a) technical and administrative management of Charging Points within the Blulinc Platform;
(b) monitoring of status, availability and error messages (to the extent supported by Hardware/Software);
(c) configuration of charging points, users, charging cards, access and tariff rules (if applicable);
(d) coordination and follow-up of malfunctions and tickets;
(e) reporting and export (if provided);
(f) support with questions regarding charging sessions, accounts and transactions;
(g) coordination with manufacturer, installer, grid operator or roaming partner if necessary.

A2.2 Blulinc provides Services as an obligation of means and does not guarantee a level of result unless explicitly stated in an SLA.

A3. Support channels and accessibility

A3.1 Operational support and charging sessions: support@blulinc.com.

A3.2 Invoicing and payments: facturatie_be@blulinc.com.

A3.3 Telephone support is only included if expressly included in the Quotation or SLA.

A3.4 Standard support hours (unless otherwise agreed): Working days.

A3.5 Critical incidents are handled with increased priority within Blulinc's operational capabilities. A 24/7 arrangement requires an explicit SLA.

A4. Tickets, priorities and duty to provide information

A4.1 When submitting a report, the Customer shall provide at least: location, charging point ID/serial number, description, photos if relevant, error codes, time, and involved account/card (if applicable).

A4.2 If information is missing, Blulinc may pause the treatment until the Client provides the necessary information.

A5. Remote support versus on-site interventions

A5.1 Blulinc first attempts to remotely analyze and resolve malfunctions whenever possible.

A5.2 On-site interventions will only be carried out if technically necessary and if the Quotation covers this or the Customer agrees to the service rate in writing.

A5.3 The Customer ensures secure access and the presence of an authorized contact person.

A6. Exclusions

A6.1 Unless expressly included, Services do not include: work on the Customer’s electrical installation, civil works, issues with users’ vehicles or cables, the Customer’s local connectivity or network infrastructure, and third-party systems outside the Blulinc Platform.

A7. Updates and compatibility

A7.1 Hardware/firmware/software updates are provided by manufacturers or third parties. Blulinc may facilitate updates if technically possible, but is not responsible for their content or impact.

A8. Reporting and data

A8.1 Reports are indicative and based on data from charging points and partners. Deviations do not entitle the customer to compensation.

A9. Duration and termination

A9.1 Duration and termination follow the main terms and conditions and the Offer. Upon termination, Blulinc may discontinue access to platform functionalities upon expiration, subject to statutory retention obligations.

A10. Costs and rates

A10.1 Unless included, on-site interventions, reconfiguration following changes by third parties, and custom work may be invoiced separately.

APPENDIX B - RENT AND CHARGING-AS-A-SERVICE (48 MONTHS)

B1. Applicability and subject matter

B1.1 This Appendix B applies when the Offer includes a rental formula or Charging-as-a-Service, whether or not in combination with Services (Appendix A).

B2. Ownership and right of use

B2.1 All leased Charging Points remain the property of Blulinc. The Customer acquires only a right of use for the duration of the term.

B2.2 The Customer may not sell, pledge, sublet, relocate, or modify Charging Points without the prior written consent of Blulinc.

B3. Duration, renewal and termination

B3.1 The standard duration of the lease is forty-eight (48) months, unless otherwise agreed in the Offer.

B3.2 After expiry, it will be tacitly renewed for successive periods of twelve (12) months. Notice requires three (3) months' notice before the end of the current period.

B4. Risk and duty of care

B4.1 The risk of damage or loss caused by third parties (o.a. vandalism, collision, theft) lies with the Customer, except when the damage was caused exclusively by Blulinc.

B4.2 Damage caused by misuse, negligence, or third parties is excluded from the manufacturer's warranty.

B5. Maintenance and repairs

B5.1 Working hours, travel, dismantling, reinstallation, configuration, and re-inspection are billable to the Customer, unless the defect is exclusively and demonstrably attributable to Blulinc.

B6. Termination of lease and access

B6.1 Upon termination of the agreement, the Customer grants access for inspection, deactivation, and possible repossession.

B7. Early termination and buyout

B7.1 In the event of early termination, the Customer shall pay all remaining rental installments until the end of the rental term (in principle 48 months) plus EUR 75 per Charging Point. An additional cost of 395€ charged per charging point.

APPENDIX C - APP, CHARGING SERVICES, CHARGING CARDS AND ROAMING

C1. Purpose and applicability

C1.1 This Annex C applies to the use of App and Platform, accounts, charging cards, charging sessions and roaming services.

C2. Accounts and responsibility

C2.1 The Customer is responsible for correct account details and the management of access for employees and end users.

C2.2 Abuse or suspected abuse must be reported immediately. Blulinc may block accounts or cards to limit damage.

C3. Charging sessions and data

C3.1 Each charging session constitutes a separate transaction. Billing is based on data from systems of Blulinc and/or partners.

C3.2 Discrepancies between third-party data (e.g. vehicle or manufacturer) and Blulinc data do not entitle the holder to compensation.

C4. Roaming

C4.1 Blulinc is not liable for rates, availability, or malfunctions at roaming partners or external charging point operators.

C4.2 Blulinc may change or discontinue roaming partners for technical or commercial reasons.

C5. Charging cards

C5.1 Loss or theft must be reported immediately. Until blocked, the Customer remains responsible for use, except in the case of proven external fraud beyond their control.

C6. Availability

C6.1 Blulinc strives for stable operation but does not guarantee uninterrupted availability. Interruptions due to maintenance, updates, or incidents do not entitle the customer to compensation.

C7. Payment and suspension

C7.1 Unpaid amounts may result in the suspension of services and the blocking of cards or access, without compensation.

APPENDIX D - SEPA, DIRECT DEBIT AND PAYMENT PROCESSES

D1. SEPA Mandate

D1.1 Under SEPA, the Customer authorizes Blulinc to automatically collect amounts due.

D1.2 The Customer guarantees a valid account and sufficient balance.

D2. Failed direct debit and reversal

D2.1 Failed direct debits or reversals do not entitle the customer to suspension. Additional costs may be passed on.

D2.2 In the event of repeated failed direct debits, Blulinc may switch to prepayment or request security.

D3. Change of bank details

D3.1 The Customer shall report changes at least ten (10) calendar days before the next collection date.

ANNEX E - NOTICES, COMPLAINTS AND FORMAL COMMUNICATION

E1. Formal requirements

E1.1 Formal notifications (termination, notice of default, complaints with legal impact) shall be in writing.

E1.2 Email is legally valid, except where mandatory law requires a different form.

E2. Addresses and channels

E2.1 Operational and charging sessions: support@blulinc.com.

E2.2 Invoicing and payment: facturatie_be@blulinc.com.

E2.3 Registered mail: Blulinc NV, Booiebos 8A, 9031 Drongen (Ghent).

E3. Installments

E3.1 Time limits shall commence on the first working day following receipt, unless mandatory law provides otherwise.

APPENDIX F - RATES, FINES AND FLAT RATES

F1. Quotation Cancellation

F1.1 Free of charge within 7 calendar days after acceptance.

F1.2 From day 8: flat-rate compensation of 30% of the total Quotation amount excluding VAT.

F2. Early termination

F2.1 Services/Charging services: buyout of remaining months until the end of the initial term (24 months unless otherwise agreed) plus 75 EUR per Charging Point.

F2.2 Rent/Charging-as-a-Service: buyout of remaining months until the end of the initial term (48 months unless otherwise agreed) plus 75 EUR per Charging Point.

F3. Non-payment

F3.1 Flat-rate cost EUR 25 plus interest 10% per year plus right to suspension and restriction of access.

ANNEX G - DATA PROCESSING (DPA BASIC MODULE)

G1. Rolls

G1.1 The Customer is the data controller for personal data that it provides or has processed via the Platform.

G1.2 Blulinc acts as a processor to the extent that it processes personal data on behalf of and for the purposes of the Client.

G2. Purposes and categories

G2.1 Purposes: provision of services, management of charging sessions, account management, support, invoicing and reporting.

G2.2 Data categories: identification and contact details, account details, card IDs, charging session data, transaction data, technical logs.

G2.3 Stakeholders: employees, directors, fleet users and contact persons of the Customer.

G3. Security

G3.1 Blulinc takes appropriate technical and organizational measures, taking into account the nature of the processing and the risks.

G4. Subprocessors

G4.1 Blulinc may use sub-processors (hosting, monitoring, payments, roaming) and imposes appropriate obligations.

G5. Data breaches

G5.1 Blulinc reports relevant data breaches without undue delay as soon as it becomes aware of an incident.

G6. Audit

G6.1 Reasonable audit requests may be discussed. Costs may be passed on when the audit requires exceptional effort.

G7. Storage and end of processing

G7.1 Retention periods follow legal obligations and operational necessity. After termination of the agreement, Blulinc may delete or anonymize data, subject to statutory retention obligations.